Privacy Policy

Coytown Garage Door Services ("we," "us," or "our") is committed to protecting the privacy of every homeowner and property manager who uses our website, calls our office, or requests service from our team in the Orlando, Florida metro area. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices you have regarding your personal data.

By using our website at coytowngaragedoorservices.com, calling our phone number, submitting a form, or otherwise engaging with our services, you agree to the practices described in this policy. If you do not agree, please discontinue use of our website and services.

1. Information We Collect

1.1 Information You Provide Directly

When you contact us — whether through our online estimate request form, our chatbot, by phone, by email, or in person — you may provide information such as your name, phone number, email address, street address or general service location, a description of the garage door issue or project you need help with, and any photographs you share to help us assess the job. We only collect what is reasonably necessary to schedule service, prepare an estimate, or respond to your inquiry.

1.2 Information Collected Automatically

When you visit our website, certain technical information is collected automatically. This may include your IP address, browser type and version, device type, operating system, referring URL, pages visited, time spent on each page, and the date and time of your visit. We collect this information through standard server logs, cookies, and similar technologies.

1.3 Cookies and Tracking Technologies

Our website uses cookies — small text files stored on your device — and similar technologies such as pixels and local storage. These help us understand how visitors interact with our site, remember your preferences, and improve our services. We may use both first-party cookies (set by us) and third-party cookies (set by our service providers, including analytics and advertising platforms). You can manage cookie preferences through your browser settings at any time. Disabling cookies may affect certain features of our website.

2. How We Use Your Information

We use the information we collect to:

• Provide and schedule services — respond to estimate requests, schedule appointments, dispatch technicians, and perform garage door repair, installation, and maintenance work at your property.
• Communicate with you — send appointment confirmations, service updates, follow-up messages, and respond to questions or concerns you raise.
• Improve our website and operations — analyze site usage patterns, diagnose technical problems, and make our website faster, more useful, and easier to navigate.
• Advertising and marketing — deliver relevant advertisements through platforms such as Google Ads, measure the effectiveness of our advertising campaigns, and, with your consent where required, send occasional promotional communications about our services. You may opt out of marketing communications at any time.
• Legal compliance and protection — comply with applicable laws and regulations, enforce our Terms of Service, and protect the rights, property, or safety of our business, our customers, or the public.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service providers and business tools — We work with trusted third-party providers that help us operate our business, including website hosting, analytics, customer relationship management (CRM), scheduling software, payment processing, and advertising platforms. These providers only receive the information necessary to perform their specific function and are contractually obligated to protect your data.
• Advertising partners — We may share limited, non-identifying usage data with advertising platforms (such as Google) to measure and improve the performance of our online advertising. This may involve the use of cookies, conversion tracking pixels, or similar technologies.
• Legal requirements — We may disclose information when required by law, court order, or governmental regulation, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers — In the event of a merger, acquisition, or sale of all or a portion of our business assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4. Google Ads and Analytics

We use Google Ads to reach homeowners in the Orlando area who may need garage door services. We also use Google Analytics to understand how visitors find and use our website. These services may use cookies and collect information such as your IP address, device identifiers, and browsing behavior on our site. Google may use this information in accordance with its own privacy policy. You can opt out of personalized advertising by visiting Google Ads Settings or by installing the Google Analytics Opt-Out Browser Add-on.

5. Data Retention

We retain your personal information only for as long as reasonably necessary to fulfill the purposes described in this policy — including providing services, maintaining customer records, complying with legal obligations, resolving disputes, and enforcing our agreements. Contact and service records are typically retained for a period consistent with industry standards for home service businesses and applicable record-keeping requirements under Florida law. When your information is no longer needed, we will securely delete or de-identify it.

6. Data Security

We take reasonable administrative, technical, and physical measures to protect the personal information we collect from unauthorized access, disclosure, alteration, and destruction. Our website uses SSL/TLS encryption for data transmitted between your browser and our servers. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security. If you believe your personal information has been compromised, please contact us immediately.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to certain legal exceptions.
• Opt out of marketing communications by following the unsubscribe instructions in any promotional email or by contacting us directly.
• Manage cookies through your browser settings or through the opt-out links provided in Section 4 of this policy.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child under 18, we will take steps to delete that information promptly. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so that we can take appropriate action.

9. Third-Party Links

Our website may contain links to third-party websites, such as our Yelp business profile or social media pages. This Privacy Policy applies only to our website. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, your personal information, or our data practices, please contact us: